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Hemlock St, Brooklyn, NY 11208 5 Bridge St, Brooklyn, NY 11201 +321 856 964 108

Faq

Different Textures Nourishing your hair with the most care FAQ Page

Frequent questions

orders, delivery & returns

When will my order ship? 

It takes us 24-48 hours to process and ship your order out.

If you placed your order on a weekend, then it will not be shipped out until the following business day.

If you placed your order during a holiday when the post office is closed (Christmas), then it will not be shipped until the following business day once the office is open.

Please note: We are closed on Easter, 4th of July, Thanksgiving and  Christmas. All orders placed those days will be processed the next business day.

Whats your return policy?

We offer a 100% money-back guarantee within 14 days. Check out the details here.

Whats your exchange policy?

We do not have one. However, in the case of receiving a wrong item:

If you were sent the wrong item on our behalf, then we will immediately send out the correct item at no charge to you.

Do I get to keep the wrong item sent to me?

Yes. Refer to our Returns and Exchange Policy here.

credit & payments

We take all major credit cards, PayPal and Apple Pay.

gift certificate & registry

At Different Textures® we do offer gift certificates. You can purchase these here. To see how to redeem them, click here.

We also have a VIP program that offers special discounts and coupons. To join, click here.

shipping information

We offer multiple shipping carriers and allow you to chose which you would prefer to us. Our most popular is USPS due to the amazing low rates and quick delivery. Packages over $50 dollars are insured.

other questions

If you have any other questions, comments or concerns, feel free to reach out to us here at our Contact Us page. We will get back to you within 24 hours.

This is a demo store for testing purposes — no orders shall be fulfilled. Dismiss